FAQ

Yes, but we suggest that you keep it in the fridge/freezer at work.

Most of our meat is already frozen, however if it is chilled we believe it is better to keep it chilled, and you can do so for up to 7 days. That said, if you must freeze your meat, leave it in its packaging, or portion and wrap individual steak in Zip Lock bags and store it in your freezer at -18 C.

our order from Steak King is packaged in vacuum-sealed material so it can be transported safely. The temperature in your freezer should be -18 C or below. Kept in this packaging and in this temperature range, beef will keep for 8-12 months. Lamb and veal should be used within 6-8 months. Pork should be used within 5-6 months and seafood within 8-12 months

For best results you should defrost the meat slowly in your refrigerator overnight in original vacuum packaging. Large pieces may take 48 hours to defrost fully. You can also defrost in the slightly warmer vegetable compartment of your fridge (if you have one).

Our products are delivered in our own refrigerated vehicles, if we need to leave outside your door our packaging is designed to last 4 hours at room temperature. If it is cool to the touch when it arrives it is safe to eat.

Yes, brown coloration is normal on vacuum-sealed meat which it has not been exposed to any oxygen during transit. Within 10 to 15 minutes of opening the vacuum-sealed packaging, the meat will “bloom,” turning red as it is exposed to the oxygen in the air.

Yes, vacuum packed meat has a musky odor when first opened. As long as your meat is cool to the touch when it arrives, it is safe to eat.

Let us know; we will let you know what your options are for resolving the problem. You can call us on:
+852 6113 3410

or email us to:
flyingbutcher@bistro-concept.com

All prices are in HK$